Question 1

What is Truppar?

Accepted Answer

Truppar is your personal health assistant that helps you upload, organize, and understand your medical reports. It reads your reports using AI, extracts key information, shows insights, and helps you take the right next steps — all in one place, kept private to you.

Question 2

Who is Truppar for?

Accepted Answer

Anyone who wants to actually understand their own health records — people managing a chronic condition, parents tracking a child's health, or adults managing a parent's care. You don't need a company or employer plan to use it.

Question 3

Is Truppar a replacement for a doctor?

Accepted Answer

No. Truppar helps you understand and organize your health data and prepares you for conversations with your doctor — it doesn't diagnose, prescribe, or replace medical care. Always consult a qualified healthcare professional for medical decisions.

Question 4

What types of reports can I upload?

Accepted Answer

Lab reports, prescriptions, scans, discharge summaries, and most other medical documents in PDF or image format — including photos taken directly on your phone.

Question 5

Is Truppar available on web and mobile?

Accepted Answer

Yes. Truppar has a web app and native iOS/Android apps, so you can upload and check your records from whichever device is at hand.

Question 6

How do I get started with Truppar?

Accepted Answer

Join the early access waitlist from the homepage. We'll email you as soon as your spot opens up.

Question 7

Do I need to create an account?

Accepted Answer

Yes — a free account lets Truppar securely store your records and tie them to you, not a device.

Question 8

Can I try Truppar before committing to anything?

Accepted Answer

Truppar is currently in early access with no live pricing yet. Join the waitlist and we'll let you know as soon as sign-up opens.

Question 9

What do I need to upload my first report?

Accepted Answer

Just the document itself — a PDF, a photo, or a scan. Truppar handles the rest.

Question 10

How does Truppar read my reports?

Accepted Answer

Truppar uses AI-powered OCR to extract data from your documents, then structures it — test names, values, reference ranges, dates — so it can be organized, compared, and explained.

Question 11

What if my report is a photo, not a scan?

Accepted Answer

That's fine. Truppar reads photos taken on your phone, including HEIC images from iPhones.

Question 12

Can Truppar compare results across different reports?

Accepted Answer

Yes — this is one of Truppar's core capabilities. It connects results of the same type across time so you can see whether something is improving, worsening, or steady.

Question 13

Will Truppar tell me if something needs attention?

Accepted Answer

Yes. Truppar automatically flags a result trending the wrong way, or a repeat test that's overdue, without you having to remember to check.

Question 14

Can I delete a document I uploaded by mistake?

Accepted Answer

Yes, any time, from your document list — deletion is immediate and permanent.

Question 15

How does the AI explain my results?

Accepted Answer

It translates clinical language and reference ranges into plain language, and tells you what a result actually means for you — not just a number and a range.

Question 16

Can I ask Truppar questions about my own health data?

Accepted Answer

Yes — Ask Truppar is a conversational AI that answers questions using your own uploaded records as context.

Question 17

Is the AI's answer a medical diagnosis?

Accepted Answer

No. Truppar's AI responses are informational only, not medical advice or a diagnosis. Always talk to a healthcare professional for medical decisions.

Question 18

Does the AI get better as I upload more?

Accepted Answer

It gets more useful, not smarter in a general sense — with more history, it can spot trends and give more specific, relevant insights.

Question 19

Can I track my family's health too?

Accepted Answer

Yes. You can add family members with consent-based sharing, giving parents, a spouse, or children their own timeline inside the same account.

Question 20

Do family members need their own login?

Accepted Answer

Not for this feature — it's designed for managing a dependent's records (like an elderly parent) who may not want their own account.

Question 21

Can I manage my parents' records this way?

Accepted Answer

Yes — that's one of the most common uses: adult children tracking a parent's health remotely.

Question 22

Can I remove a family member later?

Accepted Answer

Yes, at any time, from your family settings — you control who's added.

Question 23

Who can see my health data?

Accepted Answer

Only you — and, if you choose, the family members you explicitly add. Truppar never sells your data or shares it with insurers, employers, or advertisers.

Question 24

Is my data encrypted?

Accepted Answer

Yes, end-to-end. We cannot read your reports without your authentication.

Question 25

Where is my data stored?

Accepted Answer

In Indian data centres, in line with the DPDP Act 2023.

Question 26

Can I delete my account and all my data?

Accepted Answer

Yes, at any time, with no questions asked.

Question 27

How much does Truppar cost?

Accepted Answer

Truppar is currently in early access. Join the waitlist and we'll email you as soon as pricing and public sign-up go live.

Question 28

Will there be a free plan?

Accepted Answer

Pricing hasn't been finalized yet — we'll announce it when we open sign-ups.

Question 29

Can companies buy Truppar for their employees?

Accepted Answer

Yes — reach out to our team directly for corporate plans. This isn't a self-serve option on the website.

Question 30

How do I contact support?

Accepted Answer

Email us directly at sharique@truppar.com, or use the contact options below.

Question 31

Can I delete my account?

Accepted Answer

Yes, at any time, with no questions asked — from your profile settings or by contacting us directly.

Question 32

What if I forget my password?

Accepted Answer

Use the 'forgot password' link on the sign-in screen to reset it via email.

Question 33

Is there a Help Center with guides?

Accepted Answer

Not yet — Truppar is in early access. Reach out directly and we'll help.

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