Privacy Policy

1. Introduction

Welcome to Truppar (“Truppar”, “we”, “our”, or “us”).

Truppar is a conversation-first personal health companion that helps users understand, organize, and track their health information. We are committed to protecting your privacy and handling your data in a transparent, secure, and responsible manner.

This Privacy Policy explains:

• What information we collect
• How we use and store it
• How we protect it
• Your rights and choices

By using Truppar (the “Service”), you agree to the practices described in this Privacy Policy.

2. Information We Collect

2.1 Information You Provide Directly

We may collect the following information when you use Truppar:

• Account Information: Name (optional), Email address or phone number, Authentication details (OTP-based login).
• Health-Related Information (User-Provided): Medical reports (lab results, prescriptions, diagnostic files), Health documents uploaded by you, Health-related questions you ask within the app, Notes or annotations you add.

Truppar processes this information only to provide the service you request.

2.2 Information Collected Automatically

When you use Truppar, we may automatically collect:

• Device type, operating system, and app version
• Basic usage data (screens viewed, features used)
• Log data (timestamps, errors, performance metrics)
• IP address (used for security and fraud prevention)

We do not use this data to personally identify you beyond service functionality and security.

3. How We Use Your Information

We use your information only for legitimate and necessary purposes, including:

• Providing and improving Truppar’s core functionality
• Explaining medical information in plain language
• Organizing health data into timelines and summaries
• Enabling conversational interactions with your data
• Improving system performance and reliability
• Ensuring security, fraud prevention, and compliance
• Communicating important service updates (if enabled)

Truppar does not provide medical diagnosis or treatment.

4. AI & Data Processing

Truppar uses AI systems to analyze and summarize user-provided health data.

Important clarifications:

• AI responses are informational only, not medical advice
• Your data is processed only to serve your requests
• We do not use your personal health data to train public AI models
• Any AI processing follows strict access controls and safeguards

5. Data Storage & Security

We take data security seriously and implement industry-standard measures, including:

• Encryption at rest and in transit
• Secure cloud infrastructure
• Access control and authentication mechanisms
• Regular security monitoring and audits

Despite our best efforts, no system is 100% secure. We continuously improve our safeguards to protect your data.

6. Data Sharing & Disclosure

We do not sell your personal or health data.

We may share limited information only in the following cases:

• Service Providers
  Trusted vendors who help operate the service (cloud hosting, analytics), bound by confidentiality agreements.
• Legal Requirements
  If required by law, regulation, or valid legal process.
• Business Transactions
  In the event of a merger, acquisition, or restructuring, data may be transferred under strict confidentiality obligations.

7. Data Retention

We retain your data:

• As long as your account is active
• Or as necessary to provide the service

You may request deletion of your data at any time (see Section 9).

8. Your Rights & Choices

Depending on your location, you may have the right to:

• Access your personal data
• Correct inaccurate information
• Delete your account and associated data
• Withdraw consent where applicable
• Export your data (when supported)

To exercise your rights, contact us at: privacy@truppar.com

9. Account Deletion

You can request account deletion directly through the app or by contacting us.

Upon deletion:

• Your personal data will be permanently removed
• Backup retention may apply for a limited period (for security/compliance)

10. Children’s Privacy

Truppar is not intended for use by children under 18 without parental or guardian consent.

We do not knowingly collect personal data from children. If we discover such data, we will delete it promptly.

11. International Users

Your data may be processed and stored in countries other than your own.

We ensure appropriate safeguards are in place for cross-border data transfers.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When we do:

• We will update the “Last updated” date
• Significant changes will be communicated through the app or website

Continued use of Truppar after changes means you accept the updated policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy or your data: